- Did my order go through?
An e-mail with an order confirmation will be sent to the e-mail address that was given when completing the order. If you have not received your order confirmation, please check your spam folder.
Please note that it can take up to 24 hours before you receive the order confirmation. If you have checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us so we may investigate this for you.
- How can I track my order?
Once the order is shipped, please allow 24 to 48 hours for the tracking number to be fully updated on the post office system. We will send your tracking number via email. Please note that your order is actually on the way and there is no delay of the package rather than the tracking number status!
- What if my item is stolen or lost?
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier and let us know so we can also investigate this for you.
- How long do I have to cancel my order?
You can cancel your order for any reason within 1 hour after purchase. Please contact us immediately if you'd like to cancel your order.
- Why have I not received an order confirmation by e-mail?
If an order was placed and processed successfully, you should have received an automated order confirmation e-mail. If you have not received an order confirmation sent via e-mail, please start with checking your spam inbox.
Due to high volumes, you may not receive your order confirmation instantly. It may take up to 24 hours before you receive your e-mail.If you checked your spam mail and waited 24 hours and still did not receive the confirmation e-mail, we recommend you to contact us so we may investigate this for you.
- Why am I getting an error when I try pay for my order?
Our checkout system is designed to accept 95% of payment providers. In some cases, an error may be displayed when checking out.
If this does occur, please notify us via our Contact Us page. We are currently working on a fix for these rare occasions. We encourage you to usePayPal if you experience a card issue. PayPal is our third-party gateway system and is certain to work 100% of the time with no errors.
- How fast is delivery?
Delivery generally takes between 2-5 business days within the United States. For international orders, delivery time can take between 5-12 business days. If we have a high demand of purchases, shipping may be delayed.
However, we provide full transparency if this occurs and will keep you posted via email. Shipping delays are a rare case, and we pride ourselves on the outstanding customer service and communication.
- When will my order be shipped?
Our warehouse will process your order as fast as possible. We aim for same day dispatch, but in some cases will send your order on the following business day, assuming the item you have ordered is available in stock.You will receive an email with a shipping confirmation once your parcel has been dispatched from our warehouse.
Please be advised we orders are fulfilled Monday to Friday. In addition, we do not ship on public holidays.
- Where do you ship from?
We proudly ship all orders locally from the United States.
- What if I entered the wrong address?
It is the responsibility of the customer to ensure the shipping address entered is correct.We do our best to speed up processing and shipping time, so there is always a small window to update an incorrect shipping address.
Please contact us immediately if you believe you have provided a wrong shipping address.
- What are you shipping times per country?
• United States (2-5 days)
• International (5-12 days)
- What is your return policy?
You have the right to return your products for a refund within 14 days after receiving your order.
In order for a return to be approved, make sure that below is equal to the product you return:
• The product should be in the same condition as when it was received.
• The product shall also be in their original containers with labels intact and protective stickers.
• The product is purchased directly from our website
If you have bought a product with a discount code, we will refund you the amount you have paid. Regarding campaigns such as "buy one get one free" you always have to make a full return for a refund.
If you have taken part in a promotion where you received a discount for more purchased products, the price will be adjusted according to the conditions that prevailed during your purchase.
Please note that you will be required to cover the return shipping cost if returning a product.
- How do I return my order?
You have the right to return one or several products for a refund within 14 days after receiving your order. If you wish to return or exchange your order, please send it back to us and we will handle your return as soon as possible.
Before you return your order for a refund, please make sure that below is equal to the product you return:
• The product is in the same condition as when it was received.
• The product is in their original containers with labels intact and protective sticker
If you would like to return a product, please reach out to our support staff. They will outline the steps to complete a return so it's a hassle-free process for you.
- How long does a refund take to process?
You will receive an email once our Customer Success Team processes your refund. It generally takes 10 business days for a refund to be returned to your account. If you have not received this email, you are welcome to contact us for a status update — we're always happy to help!